DALLAS – March 17, 2010 – Airband Communications, Inc., the industry’s leading fixed-wireless company for businesses in the U.S., today launched a new suite of bundled services that gives small-to-midsize businesses (SMBs) enterprise-class voice and data services at costs well below what traditional providers can offer. The full set of products can address the voice and data needs of virtually every business in Airband markets. Business customers can choose from a variety of voice/data options including hosted Voice over IP (VoIP) service, VoIP lines that replace existing analog business lines and VoIP trunking service that replaces existing PRIs or SIP trunks.

With its new voice services, Airband becomes the first nationwide fixed-wireless company to deliver a full voice product suite over its own network. Airband’s fixed-wireless network creates unparalleled cost and operational advantages, which makes Airband an excellent alternative to other telecom providers including traditional local exchange carriers.

Airband’s new bundled services allow businesses to lower their monthly telecom spend while getting enhanced functionality, integrated access, and highly scalable services. Because Airband delivers its voice and data services via its own fixed-wireless last-mile network, Airband customers do not have to pay additional fees for the local-loop as compared to offerings from traditional wireline service providers. The flexibility of Airband’s network means customers can adjust services easily based on business requirements.

The new packages are designed to be comprehensive so customers can have a full suite of voice solutions that best meets their needs. A small business looking for maintenance-free service without sacrificing features and functionality can leverage Airband’s hosted voice service. Customers who are looking for lower monthly telecom costs without switching phone systems can take advantage of Airband’s VoIP line/trunking services.

“Business customers can now fully benefit from Airband’s fixed-wireless advantage. The quality of service (QoS) of our IP-based, last-mile network is on par with, and in many cases is better than the aging wired infrastructure of traditional telecom providers,” said Jim DaBramo, executive vice president of field operations at Airband. “Airband is committed to providing businesses, especially SMBs, with enterprise-class voice and data services that help boost their operational and financial performance. We have tilted the playing field toward SMBs by giving them options in voice and data services that they may not have today while meeting their need to reduce monthly telecom costs.”

The new bundled services provide customers with an extremely scalable Internet access pipe with a wide range of voice options. The new voice solutions include:

•  Hosted VoIP – a fully managed VoIP service that lets businesses eliminate the hassles and cost of managing on-site phone systems. Airband’s hosted VoIP service provides customers with the functionality of an enterprise system with the ability to easily customize calling features via a Web portal.
• Analog Line Replacement – allows customers with small PBXs and key systems to replace costly business lines from traditional telephony providers with lower-cost VoIP services while keeping their existing phone system and functionality.
• PRI Replacement – medium-to-large enterprises can reduce costs by replacing their existing PRI service with Airband’s VoIP Trunking service.
• SIP Trunking – customers with IP PBXs can save monthly expenses by leveraging Airband’s SIP Trunking services.

In all cases, Airband’s services can be installed in a matter of days instead of weeks like with traditional providers. And because Airband’s wireless services are highly scalable, customers can easily and quickly change service levels so that they pay only for the services they need.

“The investments made in our infrastructure have resulted in the most advanced, fully voice-enabled fixed-wireless network in America,” said Airband President and CEO Tim Kinnear. “Airband is one of the few providers that offers a full portfolio of VoIP services, and we’re proud to do so without reselling another provider’s services. Our holistic business approach, coupled with the lower cost and higher scalability of our bandwidth, sets Airband apart by allowing us to deliver significant value to customers of all sizes.”

Airband currently provides services in markets across the U.S. including Atlanta, Austin, TX; Baltimore; Dallas/Fort Worth; Houston; Los Angeles; Orange County, CA; Philadelphia; Phoenix; San Antonio and San Diego. The company offers its fixed-wireless broadband services on both licensed and licensed-exempt spectrums.

About Airband
Airband Communications, Inc., is the largest fixed-wireless broadband provider for businesses in the United States. The company offers a comprehensive portfolio of high-speed data, Voice over IP, security and other managed solutions – delivered over one of the industry’s most scalable last-mile networks. Airband bypasses the local phone company to provide faster provisioning intervals, immediate scalability and complete redundancy for its customers. Thousands of businesses nationwide already count on Airband for their broadband service. For more information, please visit www.airband.com.

# # #
Contact:
Tony Katsulos
Jetstream PR for Airband
(972) 788-9456 ext. 301
katsulos@jetstreampr.com

DALLAS and LAS VEGAS – March 2, 2010 – Airband Communications, Inc., the industry’s leading fixed-wireless company for businesses in the U.S., has expanded its Indirect Channel Program by introducing a new suite of bundled services that enables agents to sell enterprise-class voice and data services at attractive prices while offering small-to-midsize businesses (SMBs) services that cost well below what traditional providers can offer.

Airband introduced its new offerings today during the Channel Partners Conference & Expo 2010 in Las Vegas. Airband agents can now offer their business customers a variety of voice/data options including hosted voice over IP (VoIP) service, VoIP lines that replace existing analog business lines and VoIP trunking service that replaces existing PRIs or SIP trunking.

With its new voice services, Airband becomes the first nationwide fixed-wireless company to deliver a full voice product suite. Airband’s fixed-wireless network creates unparalleled cost and operational advantages, which makes Airband an excellent alternative to other telecom providers including traditional local exchange carriers.

Airband’s new bundled services allow businesses to lower their monthly telecom spend while getting enhanced functionality, integrated access, and highly scalable services. Because Airband delivers its voice and data services via its own fixed-wireless last-mile network, Airband customers do not have to pay additional fees for the local-loop as compared to offerings from traditional wireline service providers. The flexibility of Airband’s network means customers can adjust services easily based on business requirements.

The new packages are designed to be comprehensive so agents can offer their customers a full suite of voice solutions that best meets their needs. A small business looking for maintenance-free service without sacrificing features and functionality can leverage Airband’s hosted voice service. Customers who are looking for lower monthly telecom costs without switching phone systems can take advantage of Airband’s VoIP line/trunking services.

“Airband is committed to providing its agents with integrated, enterprise-class voice and data services that help boost their customers’ operational and financial performance. The quality of service (QoS) of our IP-based, last-mile network is on par with, and in many cases is better than, the aging wired infrastructure of traditional telecom providers,” said Jim DaBramo, executive vice president of field operations at Airband. “Business customers, especially SMBs, can now fully benefit from Airband’s fixed-wireless advantage. We have tilted the playing field toward SMBs because they can choose from a variety of voice and data options to fit their needs while still reducing monthly telecom costs.”

With the new bundled services, agents can provide their customers with an extremely scalable Internet access pipe with a wide range of voice options. The new voice solutions include:

• Hosted VoIP – a fully managed VoIP service that lets businesses eliminate the hassles and cost of managing on-site phone systems. Airband’s hosted VoIP service provides customers with the functionality of an enterprise system with the ability to easily customize calling features via a Web portal.
• Analog Line Replacement – allows customers with small PBXs and key systems to replace costly business lines from traditional telephony providers with lower-cost VoIP services while keeping their existing phone system and functionality.
• PRI Replacement – medium-to-large enterprises can reduce costs by replacing their existing PRI service with Airband’s VoIP Trunking service.
• SIP Trunking – customers with IP PBXs can save monthly expenses leveraging Airband’s SIP Trunking services.

In all cases, Airband’s services can be installed much faster than traditional providers. Unlike cable or DSL services, Airband’s fixed-wireless network delivers symmetrical bandwidth from 2 Mbps up to GigE speeds, with service-level guarantees. And because Airband’s wireless services are highly scalable, customers can easily and quickly change bandwidth levels so that they pay only for the services they need.

“The investments made in our infrastructure have resulted in the most advanced, fully voice-enabled fixed-wireless network in America,” said Airband President and CEO Tim Kinnear. “Airband is one of the few providers to offer a full portfolio of VoIP services. Our holistic business approach, coupled with the lower cost and higher scalability of our bandwidth, sets Airband apart by allowing us to deliver significant value to customers of all sizes.”

Airband currently provides services in markets across the U.S. including Atlanta, Austin, TX; Baltimore; Dallas/Fort Worth; Houston; Los Angeles; Orange County, CA; Philadelphia; Phoenix; and San Antonio and San Diego. The company offers its fixed-wireless broadband services on both licensed and licensed-exempt spectrums.

Visit Airband Communications in booth #1727 at the Channel Partners Conference & Expo 2010
Airband offers its agents competitive commissions, fast installations and the best channel support in the business. Agents are invited to visit Airband at booth #1727 to learn more about the new voice/data bundles. Airband executives, including Executive Vice President of Field Operations Jim DaBramo, will be available to discuss the new offerings as well as Airband’s Indirect Channel Program. To schedule a meeting with Airband or to find out more about becoming an Airband agent, visit us online at http://www.airband.com/partner/channel-agent-program/ or call 1-866-469-1955.

About Airband
Airband Communications, Inc. is the largest fixed-wireless broadband provider for businesses in the United States. The company offers a comprehensive portfolio of high-speed data, Voice over IP, security and other managed solutions – delivered over one of the industry’s most scalable last-mile networks. Airband bypasses the local phone company to provide faster provisioning intervals, immediate scalability and complete redundancy for its customers. Thousands of businesses nationwide already count on Airband for their broadband service. For more information, please visit www.airband.com.

# # #
Contact:
Tony Katsulos
Jetstream PR for Airband
(972) 788-9456 ext. 301
katsulos@jetstreampr.com

1.    Services Description.  VoIP Services are an Internet Protocol (IP)-enabled communications service with voice functionalities.  The functionalities and features of VoIP Services are set forth on the applicable Service Order and may change without notice.  In no event shall Airband be required to provide more features or functionalities that what is available on the hardware and software used by Airband to provide the VoIP Services.  Airband may, in its sole discretion, require that Customer bundle the purchase one or more types and volumes of Services, whether VoIP Services or other Services.  The bundled Services and rates for such Services shall be set forth on the applicable Service Order or in the rate sheets referred to in this VoIP Supplement.  A general description of the different types of VoIP Services are as follows: 

a.      Domestic Long Distance.  Domestic Long Distance Services allow Customer to terminate traffic to the Public Switched Telephone Network (“PSTN”) in the 48 contiguous United States and the District of Columbia using an IP interface. 

b.      International Long Distance.  International Long Distance Services allow Customer to terminate traffic to international locations, as such international locations are set forth on the calling rates posted at https://webapps.airband.com/airbandonline/SupportCenter/VoIPGuides/tabid/172/Default.aspx Customer shall pay Airband the rates for International Long Distance posted on the date such calls are initiated.  Rates for International Long Distance are subject to change without notice by Airband posting new rates at the webpage referenced in this paragraph.

c.      Toll Free Services.  Toll Free Services allow Customer to receive 8XX toll free traffic from the PSTN using an IP interface.      Customer shall pay Airband the rates for Toll Free Services within the contiguous 48 United States as set forth on the Service Order.  Customer shall pay Airband for extended US and international toll-free calling at Airband’s rates effective on the date such use is initiated.  Extended US and International calling rates and geographical locations are posted at https://webapps.airband.com/airbandonline/SupportCenter/VoIPGuides/tabid/172/Default.aspx Rates are subject to change without notice by Airband posting new rates at the webpage referenced in this paragraph.

2.    Local and Inbound Calls Threshold.   If, over any consecutive three month period, the monthly average per Station (if Hosted-Station-Based) or per line (Line-Based) or per Trunk (if Trunked-Based) of Customer’s use the Services for Local Outbound Calls plus all Inbound Calls equals or exceeds 1,250 minutes of use, Airband shall have the right without notice, to charge Customer in the future for the Services in accordance with a rate plan reflecting such use.  Airband’s records shall be the sole basis for all calculations described in this section.  Local Outbound Calls are all calls that, according to Airband’s records, originate from the Customer location set forth on the Service Order and terminate in the same local calling area, as that local calling area is defined by the incumbent local exchange carrier.  Inbound Calls are all calls that, according to Airband’s records, terminate at the Customer location set forth on the Service Order regardless of where such calls originate.

6.    Caller ID.  Customer shall not change its outbound caller identification number.  In the event that the Customer does change any of its outbound caller identification numbers, Airband reserves the right to charge Customer an additional $0.10 per minute surcharge to all outbound minutes.

7.    Fraud Prevention.  Customer has the sole responsibility to monitor and prevent fraud on their VoIP Service and ensure the security of its voicemail password and portal passwords.  Passwords should be a minimum of 6 digits, non-repeating, non-patternized or sequential numbers.  The customer shall be financially responsible to Airband for any fraudulent usage charges incurred, regardless of Customer’s involvement.

8.    Predictive Dialers.  VoIP Services do not support predictive dialer applications.  In the event that one of the two following call types occurs, Airband reserves the right to apply additional charges as follows:

a.      Unanswered Calls: If less than 60% of Customer’s total call attempts are completed (or more than 40% are incomplete) in any calendar month per trunk, lines or hosted station, Airband reserves the right, at Airband’s sole discretion, to either disconnect the circuit or to charge $10 per month per trunk, line or hosted station.

b.      Short duration calls: If 10% or more of Customer’s completed calls are equal to or less than 6 seconds in length (each a “Short Duration Call”) during any calendar month, Airband reserves the right to charge an additional $0.01 surcharge per Short Duration Call, which surcharge shall be in addition to Customer’s other charges.

9.    Additional Provisions.

a.       Customer acknowledges that the voice-enabled Airband Equipment used to provide VoIP Services requires electricity to work, and that the VoIP Services, including the ability to access 911 services and home security and medical monitoring services, may not operate in the event of a power outage or if Customer’s internet connection is disrupted or not operating for any reason.  Customer further acknowledges that any battery included in the voice-enabled Airband Equipment may enable back-up service for a limited period of time or not at all during power outages, and that inclusion of the battery does not ensure that VoIP Services will be available in all circumstances.

b.       Airband will not be responsible for any losses or damages arising as a result of the unavailability of VoIP Services, including but not limited to inability to reach 911 or other emergency services, or to contact Customer’s security or monitoring systems provider. Airband does not guarantee or represent that the VoIP Services will operate with any security or monitoring services.  Customer shall be solely responsible for contacting all of Customer’s security and/or monitoring providers to test Customer’s system’s operation with the VoIP Services. Customer shall be solely responsible for the cost of any such testing and any fees for configuring Customer’s security or monitoring systems to work with the VoIP Services.  Customer further acknowledges that the Services are subject to certain laws and regulations and that Airband reserves the right to modify the Service or require Customer to provide additional information or make changes for Airband to continue providing the Service in compliance with any applicable laws or regulations.

c.      The location and address associated with VoIP Services will be the address identified on the Service Order.  Customer shall not move Airband Equipment from the location and address in which it has been installed unless otherwise consented to by Airband.  If the voice-enabled Airband Equipment is moved to an address different than that identified on the Service Order, calls from the voice-enabled Airband Equipment to 911 will appear to 911 emergency service operators to be coming from the address identified on the Service Order and not the new address. 

d.      In the event of a material error or omission affecting Customer’s directory listing information, regardless of form or fault by Airband, including the erroneous inclusion in published directory listings of any information that Customer intends not to have published, Customer’s sole remedy shall be a service credit in an amount set by Airband’s then-current standard policies or an amount prescribed by applicable regulatory requirements, whichever is greater.  Airband shall have no other liability for errors, omissions or mistaken inclusions in directory listings. 

1. Services Description.  Point-to-Point Private Line is a wireless service providing a prescribed bandwidth connection between two customer locations for the purpose of data transmission. The primary components of this service are Airband owned transmission radios which align end to end by obtaining and maintaining “line of sight” between the customers locations. The handoff to the customer’s termination equipment will typically be Ethernet. Airband will “drop” this Ethernet cable handoff to customer’s demarcation point, (subject to possible additional fees) within customer’s building, according to allowable building permissions and codes. Airband will charge customer, and customer will pay a Monthly Recurring Charge and a Non-Recurring Charge for use of this point-to-point connection.

P2P PL Service is an off-net service in that the circuit does not traverse the existing Airband core network.

2. Service Upgrades.  Customer may upgrade existing P2P PL before a Service Term for that Service expires without incurring early termination liabilities for the terminated Service if Customer submits a Service Order for the upgraded P2P PL in strict compliance with the following:  (A) The upgraded Service is at the same locations as the replaced Service; (B) the Service has greater bandwidth than the replaced Service; (C) the Service is installed before the replaced Service is disconnected; and (D) the upgraded Service has a Service Term equal to or greater than the remaining Term of the replaced Service, subject to a one year minimum Service Term from the Service Activation Date of the upgraded Service; and (E) Customer pays the NRC associated with the upgraded Service.  All Service upgrades are subject to Airband’s acceptance, and Airband shall have no obligation under any circumstances to accept any request for a Service upgrade.

Table of Contents

• Introduction
• Guidelines for Customers
• Documentation Required
• IP Address Justification (IPJ) Forms
• References

• Introduction ^Top

  The Airband IP Address Policy has been created with guidance from various Request For Comments documents (RFCs) and the existing policies of the RIRs from which Airband obtains IP addresses. See www.arin.net/policy/nrpm.html

  Due to the dynamic nature of the Internet, Airband reserves the right to change this document at any time without prior notice. Please check the Airband website for the latest version of this policy, as the latest version of the policy will supersede all others.

  Airband Communications distributes IP addresses with three goals in mind:

  • Conservation: The objective is distribution of globally unique IP address space according to the operational needs of customers. Airband tries to prevent stockpiling in order to maximize the utilization of IP address space.
  • Routability: The distribution of globally unique IP address space in a hierarchical manner, which permits scalability in the Internet routing table. The loan of IP address space by Airband Communications does not guarantee routability, due to other ISPs routing policies.
  • Registration: Airband is required by ARIN (American Registry for Internet Numbers) to provide information on which entity is using the IP space. This information can be provided to ARIN either via SWIP or an RWhois server. If a customer is assigned IP addresses, the customer information will be added to our ARIN update. This information includes: customer’s name, company name if a business, postal address, e-mail address, IP address, and telephone number.

  Airband Communications realizes that conservation and routability can be conflicting goals. Airband Communications will review individual cases when there are conflicts to try to work out an appropriate compromise.

• Guidelines for Customers ^Top

  Airband Communications has developed the following guidelines that will be applied to customer requests for IP address space:

  • IP addresses are loaned in blocks that conform to Classless Inter-Domain Routing (CIDR) boundaries. Customers should use classless technologies and routing protocols that support variable length subnet mask (VLSM).
  • IP addresses are loaned for the duration of the customer’s connection to the Airband network and must be routed on the Airband network. In the event that the customer disconnects from the Airband network or stops routing the addresses on the Airband network, a 30 day grace period will be given for the customer to renumber out of their loaned IP address space.
  • At no time shall a current Airband customer use and/or announce Airband IP addresses that have not been specifically assigned to them. Former Airband Communications customers and non-customers may not use and/or announce any Airband IP addresses except in cases where a formal agreement has been reached (e.g. BGP multihoming). Unauthorized use and/or announcement of Airband Communications IP addresses will result in the immediate reclamation of the unauthorized IP addresses and may jeopardize current and future IP address loans from Airband Communications.
  • In the event that a Airband Communications customer (Customer A) acquires/merges/takes over another Airband Communications customer (Customer B), the resulting customer of record will be required to renumber “Customer B” into IP address space assigned to “Customer A”. Should the resulting customer require additional space to accommodate this renumbering, they will need to complete an IP Address Justification (IPJ) form (documenting their address space utilization) for review and approval by Airband Communications.
  • At any time, Airband Communications may require a customer to justify its IP address loan. If the customer is unable to do so, its ability to obtain future loans may be jeopardized and its existing loan may be revoked.
  • IP addresses are loaned to customers using a “slow-start” process. New customers will receive a minimal loan based on their immediate requirement. Thereafter, the size of loaned IP address blocks may be increased based on the speed that the customer utilizes all previously loaned IP address blocks.
  • RIRs may set a maximum size of the IP address loan that Airband Communications is allowed to make. If a customer requests a loan size that is above the RIR size limit, the RIR reserves the right to review and approve the loan. The RIR may have different guidelines than Airband Communications does for reviewing and approving the loan and the customer would be required to adhere to the RIR’s guidelines in this instance.
  • Due to the limited availability of IP (v4) address space, the practice of assigning a unique IP address per dialup user is discouraged.
  • The Internet community filters IPV6 announcements based on the IPV6 allocations from ARIN. The allocations (and filtering) are necessary in order to minimize routing table expansion. Any customer requiring BGP multi-homing, now or in the future, should apply for Provider Independent (PI) IPv6 space directly from ARIN. ARIN can also allocate /48 critical infrastructure space if justified (eg. root domain operators). Customers with multiple connections to the NTT network may announce longer prefixes along with their ARIN allocation to effectively manage their inbound traffic, but the longer prefixes will not be propagated beyond the AS2914 backbone. More information regarding ARIN’s IPv6 assignment and allocation policies can be found here: http://www.arin.net/policy/nrpm.html#six
  • When a customer requests an IP address space loan from Airband Communications that will be used for IP-based web hosting, the customer will need to provide technical justification as to why they are providing IP-based web hosting instead of name-based web hosting. Airband Communications is required to provide this information to the RIRs.

   

• Limitation of Use ^Top

  Before Airband Communications makes an IP address loan to a customer, the following documentation must be submitted by the customer. Airband Communications will not begin the IP address loan process until all of the required documentation has been submitted.

  At no time shall a current Airband Communications customer use and/or announce Airband Communications IP addresses that have not been specifically assigned to them. Former Airband customers and non-customers may not use and/or announce any Airband Communications IP addresses. Airband Communications customers may not announce Airband IP addresses outside the Airband network except in cases where a formal agreement has been reached (e.g. BGP multihoming). Unauthorized use and/or announcement of Airband Communications IP addresses will result in the immediate reclamation of the unauthorized IP addresses and may jeopardize current and future IP address loans from Airband Communications

• Documentation Required ^Top

  Before Airband Communications makes an IP address loan to a customer, the following documentation must be submitted by the customer. Airband Communications will not begin the IP address loan process until all of the required documentation has been submitted.

  • Airband Communications IP Address Justification form.
  • Documentation of existing IP address space usage. This shows how any space the customer has is currently being used, along with projections for the next 3 and 6 months.
  • Documentation showing how the requested IP space will be used. This shows how the customer plans to use the space immediately, along with projections for the next 3 and 6 months.
  • A network topology map for all requests of 128 IP addresses (/25) or larger.
  • A description of the network routing plans, along with any protocols used and the protocol limitations.
  • For customers requesting space for web hosting, a list of IP addresses currently being used for web hosting, and a list of domains being hosted. If IP-based hosting is being done, a list of technical reasons why named-based hosting cannot be done must be included.

  This information will be used by Airband Communications ONLY to justify the loan of IP addresses to a customer. The information may also be given to the RIRs if they request it as part of reviewing their loans to Airband Communications.

  Airband Communications reserves the right to amend this policy at any time.

• References ^Top

  [RFC 2050] Hubbard, K., Kosters, M., Conrad, D., Karrenberg, D., and Postel, J.,”INTERNET REGISTRY IP ALLOCATION GUIDELINES”, November 1996.

  www.arin.net/policy/nrpm.html
  www.ripe.net/ripe/docs/iprequestform.html
  www.ripe.net/ripe/docs/ipv4-policies.html

This Private IP Virtual Private Network Service Supplement (“PIP VPN Supplement”), together with the Service Orders under which Customer orders Airband Private IP VPN (“PIP VPN” or “Services”) and the Airband Standard Terms and Conditions (“Standard Terms and Conditions”) found at www.airband.com/GeneralTerms&Conditions011510.pdf are collectively referred to herein as the “Agreement.” The Agreement will govern Customer’s use of Airband Private IP VPN and provisioning of the Private IP VPN by Airband or any of Airband’s Affiliates.

• Services Description

• PIP VPN is an OSI model Layer 2 or Layer 3 “tunnel” through the Airband Network creating a virtual private network connectivity between the customer locations for the bandwidth goal set forth on the applicable Service Order and described in the design diagram prepared by Airband, approved by Customer (“Design Diagram”). The Design Diagram is incorporated herein by this reference. IP VPN utilizes IP addresses typically assigned by the customer, but can be assigned by Airband upon request and qualification pursuant to Airband’s then-existing policies. If assigned by customer, Airband shall have no responsibility or liability in connection with IP addresses.

  Private IP VPN provides Customer with access to the Airband network through a connection into a router or switch as set forth in the Design Diagram. The primary service components for the Services are a port and customer access on each end of the PIP VPN tunnel. Airband will charge Customer, and Customer will pay, a Monthly Recurring Charge and a Non-Recurring Charge for the Service.

• Service Upgrades

• Customer may upgrade existing PIP VPN before a Service Term for that Service expires without incurring early termination liabilities for the terminated Service if Customer submits a Service Order for the upgraded PIP VPN in strict compliance with the following: (A) The upgraded Service is at the same locations as the replaced Service; (B) the Service has greater bandwidth than the replaced Service; (C) the Service is installed before the replaced Service is disconnected; and (D) the upgraded Service has a Service Term equal to or greater than the remaining Term of the replaced Service, subject to a one year minimum Service Term from the Service Activation Date of the upgraded Service; and (E) Customer pays the NRC associated with the upgraded Service. All Service upgrades are subject to Airband’s acceptance, and Airband shall have no obligation under any circumstances to accept any request for a Service upgrade.

This Internet Access Service Supplement (“Internet Supplement”), together with the Service Orders under which Customer orders Airband Internet Access (“Internet Access” or “Services”) and the Airband Standard Terms and Conditions (“Standard Terms and Conditions”) found at www.airband.com/GeneralTerms&Conditions011510.pdf are collectively referred to herein as the “Agreement.” The Agreement will govern Customer’s use of Airband Internet Access and provision of the Internet Access by Airband or any of Airband’s Affiliates.

• Services Description

• Internet Access provides Customer with access to the Internet through a connection into a router or switch. The primary service components for the Services are a Port and Customer Access. Vendor will charge Customer a Monthly Recurring Charge (“MRC”) and a Non-Recurring Charge (“NRC”) for the Service. The bandwidth of Internet Access is set forth on the applicable Service Order(s).

• Service Upgrades

• Customer may upgrade existing Internet Access before a Service Term for that Service expires without incurring early termination liabilities for that Port, if Customer submits a Service Order for the upgraded Internet Access in compliance with the following: (A) The upgraded Service is at the same location as the replaced Service; (B) the Service has greater bandwidth than the replaced Service; (C) the Service is installed before the replaced Service is disconnected; and (D) the upgraded Service has a Service Term equal to or greater than the remaining Term of the replaced Port, subject to a one year minimum Service Term from the Service Activation Date of the upgraded Service. All Service upgrades are subject to Vendor’s acceptance, and Vendor shall have no obligation under any circumstances to accept any request for a Service upgrade.

• IP Address Assignment and Registration

• Airband assigns IP addresses through the American Registry for Internet Numbers (”ARIN”). IP addresses issued by Airband are not portable. Airband will assign Customer the number of IP addresses Customer set forth on the Service Order. Additional assignments may be made upon request, at the discretion of Airband. If not specified on the applicable Service Order, Airband will issue Customer two IP addresses. Airband retains control of all IP addresses issued to Customer’s end-users. Upon cancellation of the Services or termination of the Agreement, all IP addresses assigned by Airband will be disabled.

When you choose Airband as your wireless ISP in Phoenix, you’ll enjoy a plethora of benefits you just can’t get with wireline ISP. At Airband, we’ve built our own fixed-wireless network. We own, control, and monitor this network every day, which is why we can offer a 100% Uptime Guarantee to our customers. This means you’re free of problems, and in the rare case that you encounter an issue, we’ll have the knowledge and experience to start resolving it instantly.

One benefit you’ll see right away is saved time. If you need 2 to 20 mbps, we can install wireless services in days, not months like other ISPs in Phoenix. However, we can also offer GigE speeds quickly and efficiently. If you want to upgrade your service either on a temporary or permanent basis, we can complete the entire process in just hours. We get you up and running much faster than the competition, which means you can get an edge on yours.

The Safe, Secure Wireless ISP in Phoenix

At Airband, we use Advanced Encryption Standard from 128 to 156 bits. This ensures your data is safe and private. We also employ a Dual-Path-Service-Deployment setup, so your connection is never interrupted. All this, and we’ll save you money, too! With Airband wireless in Phoenix, you won’t have to pay for additional termination equipment or bonding fees. You also won’t be charged an extra monthly fee that other ISPs impose to offset the costs of leasing their lines.

Our wireless service connects to your LAN via Ethernet, which means management and configuration is simple. You won’t even have to change your network setup! For more details, call (602) 426-0600 or toll free at 1-866-247-2263.

Wireless business broadband in Phoenix can be completely reliable, headache free, and affordable. Sound too good to be true? It’s not. Airband is the largest fixed-wireless ISP in the nation, and we’ve brought wireless broadband, VOIP, and point-to-point services to major cities across the US. To learn more about what we can do for your business’ productivity, call us at (602) 426-0600 or toll free at 1-866-247-2263.

Whether you’re a small startup or a vast enterprise, our wireless business broadband can be scaled to fit your needs. Because we’re not shackled to the physical capacities of landlines, you don’t have to wait to have additional T1 lines installed to increase your bandwidth. This means we can offer anything from 2 mbps to GigE speeds in whatever increment you require. If you need 2 to 20 mbps, installation is especially speedy–think days, not months.

Learn More About Wireless Business Broadband From Airband

If you need additional bandwidth, consider our wireless private line. This can be scaled to GigE speeds and offer a WAN extension for your network. Whichever wireless business broadband service you choose, you won’t have any additional equipment to purchase–either now or if you upgrade in the future. Also, all of our services are backed with our 100% Uptime Guarantee.

We can guarantee our services–including assurances regarding packet loss, latency, and jitter–because we monitor our wireless network 24/7, 365 days a year. This enables us to resolve potential issues before they become problems. Also, our business broadband was designed to offer Dual-Path-Service-Deployment, which provides true redundancy and protections against damaged or downed lines.